Returns Policy

In the event of any problems arising with equipment purchased Sunless Solutions will assist as much as possible to resolve the problem either by telephone or through links to our self-help guides.

Our Technical department will be available at a designated time to discuss and hopefully resolve any problems, if this is not successful we offer a return to base system.

Return to base procedure:

  1. 1. Return the item via a tracked and signed for delivery service, Sunless will not be responsible for return cost.

  2. 2. Supply complete contact details also giving as detailed a description of fault as possible (please download and complete the form here).

  3. 3. Sunless solutions will correct the fault if possible.

  4. 4. If the item is found to beyond repair and still within the guarantee period a replacement will be sent to the customer. This will be done as quickly as possible, loan equipment would be supplied, should for any reason there is an unacceptable delay for replacement. This must be returned complete, clean and in good order, before the replacement is despatched.

  5. 5. A full report will be given explaining the result of any repair.

  6. 6. If the item is found to be in good working order and theproblem is shown to be caused by miss-use through negligence or inexperience the customer will be advised and be liable for the cost for its return.